These Terms & Conditions apply to purchases made from PK TimberCraft, including products purchased through our online shop, hardwood timber sales, made to measure products, bespoke work and timber preparation services.
By placing an order with PK TimberCraft, you agree to these Terms & Conditions.
1. Products and Natural Timber
Solid timber is a natural material. Colour, grain, figure and overall appearance will vary between individual boards and products.
Timber may naturally contain knots, small checks, grain variation, colour variation, mineral marks and other naturally occurring characteristics. Rough sawn and workshop prepared timber may also show minor surface marks associated with handling and machining.
These characteristics are not necessarily considered defects, provided they do not materially affect the intended use of the product.
Solid timber can also naturally expand, contract, cup, bow or otherwise move in response to changes in temperature, humidity, storage and installation conditions.
Where a listing is for a specific individual board, slab or unique piece of timber, photographs will normally show that particular piece. For products made from natural timber, exact colour and grain matching cannot be guaranteed.
2. Product Descriptions and Availability
We make reasonable efforts to ensure that product descriptions, measurements, photographs, prices and availability shown on the website are accurate.
Because timber is a natural material, photographs may not reproduce colours and grain exactly as they appear in person.
If an error in pricing, description or availability is identified after an order has been placed, we will contact you as soon as reasonably possible to discuss the available options.
3. Bespoke and Made to Measure Orders
Bespoke work may include products made to a customer’s measurements or specification, custom sized shelves, window boards, worktops, table tops, furniture and timber specifically cut, machined or otherwise prepared for a customer’s requirements.
Customers are responsible for checking that all measurements, specifications and other information they provide are correct before work begins.
The final specification, price and estimated lead time will be agreed before work begins.
Changes requested after an order has been agreed may result in additional charges and may affect the estimated completion date.
PK TimberCraft reserves the right to decline work where the requested specification is unclear, technically unsuitable or where we reasonably believe that the proposed design or use could create problems with the finished product.
4. Deposits and Payments
Bespoke and made to measure orders will normally require an advance payment of 50% of the agreed order value before work begins or materials are ordered.
The remaining balance will normally be payable before collection, delivery or dispatch unless otherwise agreed.
If a customer cancels an order after work has begun or materials have been purchased or prepared specifically for that order, PK TimberCraft may retain or recover a reasonable amount to cover losses and costs directly resulting from the cancellation, subject to applicable consumer law.
Any amount retained will take into account the work already completed, materials purchased or prepared for the order and whether those materials or products can reasonably be reused or resold.
If PK TimberCraft is unable to fulfil an order, any payment due to be refunded will be returned in accordance with the customer’s statutory rights.
5. Measurements and Tolerances
Unless a specific tolerance has been agreed in writing, made to measure products will normally be produced to approximately ±2 mm in length and width.
Finished timber thickness may vary slightly because of machining, sanding and the natural characteristics of individual boards.
Where an exact dimension or tolerance is critical to your project, this must be discussed and agreed before work begins.
6. Lead Times
Any lead time or completion date provided is an estimate unless a specific date has expressly been agreed.
We will make reasonable efforts to complete orders within the estimated timeframe and will contact you if we become aware of a significant delay.
7. Standard Online Shop Orders
For standard products purchased online, customers have the cancellation and return rights provided by applicable UK consumer law.
Where a statutory cancellation right applies, customers should notify PK TimberCraft within the applicable cancellation period if they wish to cancel their order.
Products should be returned in accordance with the instructions provided by PK TimberCraft and customers should take reasonable care of the goods while they are in their possession.
Nothing in these Terms affects your statutory rights in relation to faulty, damaged or incorrectly described goods.
8. Custom and Personalised Products
The statutory right to cancel simply because you have changed your mind may not apply to goods that are genuinely made to your specification or clearly personalised, as provided by applicable consumer law.
This may include timber cut or machined to unique customer supplied measurements and products manufactured specifically to an individual specification.
This does not affect your statutory rights where goods are faulty, not as described or otherwise do not conform to the contract.
9. Collection
Orders collected from our workshop must be collected at an agreed time.
Please contact PK TimberCraft before travelling to the workshop to arrange collection or a visit.
Customers are responsible for ensuring that they have a suitable vehicle and appropriate means of safely transporting collected products.
10. Delivery and Shipping
Available delivery and shipping methods depend on the size, weight and type of product.
Any applicable delivery charges will be shown or agreed before the order is completed.
Customers should inspect delivered goods as soon as reasonably possible.
If an item appears to have been damaged during transport, please contact PK TimberCraft as soon as reasonably possible and, where possible, provide photographs of the product and packaging.
Nothing in this section limits your statutory rights.
11. Care, Storage and Installation
Solid timber should be stored, handled, installed and maintained appropriately for its intended use.
Customers should follow any care or installation guidance provided with the product.
PK TimberCraft cannot be responsible for problems caused by inappropriate storage, exposure to unsuitable environmental conditions, incorrect installation, misuse or failure to follow reasonable care instructions, except where responsibility cannot legally be excluded.
12. Finishes and Colour Matching
Finishes, oils and other treatments can change the colour and appearance of timber.
Because every board is different, exact colour matching between separate pieces of timber, existing furniture, flooring, cabinetry or samples cannot be guaranteed unless specifically agreed.
Samples and photographs should therefore be treated as a guide rather than a guarantee of an identical final colour.
13. Problems With an Order
If there is a problem with your order, please contact PK TimberCraft as soon as reasonably possible and provide your order details together with photographs where appropriate.
We will review the issue and work with you to determine an appropriate solution in accordance with your statutory rights.
14. Changes to an Agreed Order
Once the specification for a bespoke or made to measure order has been agreed, any subsequent changes requested by the customer must be agreed by PK TimberCraft.
Changes may result in additional material or labour costs and may alter the estimated completion date.
15. Your Statutory Rights
Nothing in these Terms & Conditions is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable UK consumer law.
16. Contact
If you have any questions about an order, product or these Terms & Conditions, please contact:
PK TimberCraftThurnscoe, South Yorkshire, United Kingdom
Email: hello@pktimbercraft.co.uk